Fords Fast Freight Logistics LLC

Very poor experience with this broker on Load #43434.

I accepted the load at 8:20 AM after being told the load was ready for pickup. I immediately informed Trevor L. that I was 95 miles away. I arrived at the pickup location at approximately 10:20 AM, and the broker confirmed that everything was okay.

After arriving, I was told that the pickup appointment had actually been scheduled for 7:30 AM. This appointment information was not communicated to me when I accepted the load. I was then delayed at the facility until approximately 2:45 PM before the truck was finally loaded.

Because of the pickup delay and incorrect appointment information, I missed the delivery appointment at Dollar General. This was not caused by the carrier or driver.

The broker, Trevor L., rescheduled the delivery for seven days later. Despite the significant delay at pickup and the additional seven-day delay at delivery, no additional compensation was provided for detention, layover, or the time lost.

Even worse, after the problem occurred, Trevor Litt stopped responding to my emails and phone calls.

Carriers should be very careful with this broker. Make sure all pickup and delivery appointments are confirmed in writing before accepting the load, and make sure detention and layover terms are clearly documented.

Communication: Poor
Appointment accuracy: Poor
Detention/Layover handling: Poor
Overall experience: Very disappointing

Lanes

Hebron, IN to Westville, IL

Freight Details

Refrigerated Food