United Van Lines
- USDOT
- 77949
- Docket
- MC067234, FF009300
- Website
- United Van Lines
Carrier Ratings
- Cleanliness
-
8.3
- Communication
-
9.3
- Timeliness
-
9.3
Positive Flags
- On Time Pickup
- 1
- On Time Delivery
- 1
Negative Flags
- Intermittent Tracking
- 1
- Poor Driver Communication
- 1
Related Carriers
This carrier shares contact information with the following carriers:
Overview
United Van Lines is America's #1 Mover®. It's a position we take great pride in because it came about by truly serving our customers like no other van line in the industry. It's a position that we maintain because we know our customers expect nothing but the best from United and it’s what we strive for.
Our network of more than 300 agent locations allows us to blanket the country with long distance movers, serving nearly every city and small town across America with the best moving and storage services available.
Fleet Details
| Type | Tractors | Trailers | Trucks |
|---|---|---|---|
| Owned | 0 | 73 | 0 |
| Leased | 2507 | 4229 | 2157 |
Freight
- General Freight
- Household Goods
- Motor Vehicles
Truck Types
- Auto Carrier
- Flatbed
Shipment Types
- Less than Truckload
- Full Truckload
- MCS-150 Mileage
- 103,665,757 (2021)
- Electronic Tracking
- 33% of reviewers say the carrier uses electronic tracking
Lanes
This information was provided by United Van Lines
Compliance
Authorizations
- FMCSA authority status
- Common Active — 09/14/1989 (34 years, 7 months)
- Contract Active
- Contract Active — 05/14/2010 (13 years, 11 months)
- Carrier operation
- Interstate
- Hazmat
- Cargo authorization
- Property
- Household
Safety Violations
| Type | Total | Severe | Out of Service | Measure | Percentile |
|---|---|---|---|---|---|
| Vehicle Maintenance | 1310 | 235 | 398 | 4.53 | 41% |
| Unsafe Driving | 338 | 143 | 0 | 0.63 | 7.8% |
| Hours of Service Compliance | 415 | 82 | 56 | 0.53 | 26.9% |
| Driver Fitness | 55 | 30 | 39 | 0.14 | 17% |
| Controlled Substances | 13 | 6 | 13 | 0.02 | 2.8% |
Accident Report
| Type | Last 6 Months | 6-12 Months ago | 12-24 Months ago | Total |
|---|---|---|---|---|
| Fatalities | 0 | 0 | 0 | 0 |
| Injuries | 4 | 6 | 23 | 33 |
| Tow-away | 14 | 18 | 39 | 71 |
| Crash Reports | 15 | 20 | 42 | 77 |
Inspections
| Type | Inspections | OOS Inspections | OOS Percentage | National Average |
|---|---|---|---|---|
| Driver | 2343 | 97 | 4.14% | 6.67% |
| Vehicle | 1361 | 331 | 24.32% | 22.26% |
Insurance Coverage
- Insurance type
- BIPD (Primary)
- Company name
- Vanliner Insurance Company
- Policy limit
- $1,000,000
- Policy number
- TRV5073400
- Effective date
- 12/01/2011
- Address
- 3250 Interstate Drive, Richfield, OH, US, 44286
- Phone
- +1-636-343-9889
- Insurance type
- BIPD (Primary)
- Company name
- Vanliner Insurance Company
- Policy limit
- $1,000,000
- Policy number
- MRV 5073400-05
- Effective date
- 12/01/2016
- Address
- 3250 Interstate Drive, Richfield, OH, US, 44286
- Phone
- +1-636-343-9889
- Insurance type
- Cargo
- Company name
- Indemnity Insurance Co. Of North America
- Policy limit
- $0
- Policy number
- 484816
- Effective date
- 03/08/2010
- Address
- 436 Walnut Street, Philadelphia, PA, US, 19106
- Phone
- +1-800-433-0385
- Insurance type
- Surety Bond
- Company name
- Travelers Casualty & Surety Co. Of America
- Policy limit
- $0
- Policy number
- 105992979
- Effective date
- 10/01/2013
- Address
- One Tower Square 5 Gs, Hartford,, CT, US, 06183
- Insurance type
- Cargo
- Company name
- Indemnity Insurance Co. Of North America
- Policy limit
- $0
- Policy number
- 484816
- Effective date
- 05/01/2009
- Address
- 436 Walnut Street, Philadelphia, PA, US, 19106
- Phone
- +1-800-433-0385
- Insurance type
- Surety Bond
- Company name
- Travelers Casualty & Surety Co. Of America
- Policy limit
- $0
- Policy number
- 105992979
- Effective date
- 10/01/2013
- Address
- One Tower Square 5 Gs, Hartford,, CT, US, 06183
Verified Broker from Indiana
“Full Truckload from Pharr, TX to Auburn, WA”
- Timeliness
- 10/10
- Cleanliness
- 10/10
- Communication
- 10/10
- On Time Pickup
- On Time Delivery
- Intermittent Tracking
- Poor Driver Communication
This carrier is okay, the have a gap for improvement in the communication, as the tracking was not consistent and they didn't have a strong communication on email or text messages. Apart from that, I would use them again.
- Lanes
- Pharr, TX to Auburn, WA
- Freight Details
- General Freight
- Tracking
- Offers electronic tracking
- Tracking not functional
Verified Broker from Ohio
“Full Truckload from Cincinnati, OH to Saint Louis, MO”
- Timeliness
- 8/10
- Cleanliness
- 8/10
- Communication
- 8/10
- Likes
They did a good job with their paperwork and turning it in quickly, drivers and dispatchers were nice
- Dislikes
They could improve on emailing us back for location updates, but overall did a good job for us
- Lanes
- Cincinnati, OH to Saint Louis, MO
- Freight Details
- General Freight
- Tracking
- Did not use electronic tracking
Verified Shipper from Kansas
“Full Truckload from Kansas City, MO to Little Rock, AR”
- Timeliness
- 10/10
- Cleanliness
- 7/10
- Communication
- 10/10
- Likes
Our coordinator, Lucy, is communicative, friendly, prompt in response and does her best to get us the best rates and shipment plans for what we need.
- Dislikes
Sometimes using brokered contractors, we did not receive tracking information on our shipment. This was not a big deal for what we needed, but if you do, be sure to ask for it.
- Lanes
- Kansas City, MO to Little Rock, AR
- Kansas City, MO to Chicago, IL
- Kansas City, MO to Richmond, VA
- Freight Details
- General Freight
- Tracking
- Did not use electronic tracking
Carrier Ratings
- Cleanliness
-
8.3
- Communication
-
9.3
- Timeliness
-
9.3
Positive Flags
- On Time Pickup
- 1
- On Time Delivery
- 1
Negative Flags
- Intermittent Tracking
- 1
- Poor Driver Communication
- 1
Related Carriers
This carrier shares contact information with the following carriers:
