Guardian Express Inc logo

Guardian Express Inc

Interstate
(13 reviews) 4.8 out of 5
Lisle, IL 60532
USDOT
3035367
Docket
MC041696

Carrier Ratings

Cleanliness
9.8
Communication
9.3
Timeliness
9.5

Positive Flags

On Time Pickup
9
On Time Delivery
9
Easy to Work With
9
Consistent Tracking
8
Strong Dispatcher Communication
8
Good Delivery Condition
7
Strong Driver Communication
6
Clean Equipment
6
Knowledgeable
6
Friendly
4
Easy to Onboard
4

Negative Flags

Late Pickup
1
Poor Dispatcher Communication
1

Overview

Guardian Express is a growing trucking company, with a 50-strong fleet of company-owned trucks and owner-operated trucks, serving all 48 states with focusing mostly on the Midwest, South and East coast.

Fleet Details

Type Tractors Trailers Trucks
Owned 26 26 0
Leased 24 24 0

Freight

  • General Freight

Truck Types

  • Power Only

Shipment Types

  • Full Truckload
MCS-150 Mileage
3,523,178 (2023)
Electronic Tracking
69% of reviewers say the carrier uses electronic tracking

Lanes

This information was provided by Guardian Express Inc

Primary Operating Area Headquarters

Compliance

Authorizations

FMCSA authority status
Common Active — 10/13/2017 (6 years, 6 months)
Carrier operation
Interstate
Cargo authorization
Property

Safety Violations

Type Total Severe Out of Service Measure Percentile
Vehicle Maintenance 53 12 20 6.8 58%
Unsafe Driving 19 4 0 3.77 48.7%
Hours of Service Compliance 22 12 2 1.14 46.1%
Driver Fitness 0 0 0 0 0%
Controlled Substances 0 0 0 0 0%

Accident Report

Type Last 6 Months 6-12 Months ago 12-24 Months ago Total
Fatalities 0 0 0 0
Injuries 0 2 0 2
Tow-away 0 2 2 4
Crash Reports 0 2 2 4

Inspections

Type Inspections OOS Inspections OOS Percentage National Average
Driver 65 2 3.08% 6.67%
Vehicle 32 12 37.5% 22.26%

Insurance Coverage

Insurance type
BIPD (Primary)
Company name
West Bend Mutual Insurance Co.
Policy limit
$750,000
Policy number
1000423980
Effective date
10/24/2022
Address
1900 South 18 Th Avenue, West Bend, WI, US, 53095
Phone
+1-262-338-5010

Showing 13 of 13 Reviews Clear Filters
LN

Lynn N

May 03, 2024

“Great carrier”

Timeliness
10/10
Cleanliness
10/10
Communication
10/10

What went well?
  • On Time Pickup
  • On Time Delivery
  • Strong Dispatcher Communication
  • Easy to Work With
  • Good Delivery Condition

Guardian did a great job for us. Driver picked up and delivered on time and paperwork was received in a timely manner.


Lanes
Hebron, KY to Jackson, MO
Freight Details
General Freight
Tracking
Did not use electronic tracking
FL

Verified Broker from Florida

January 03, 2024

“Full Truckload from Knoxville, TN to Tyler, TX”

Timeliness
10/10
Cleanliness
10/10
Communication
10/10

What went well?
  • On Time Pickup
  • On Time Delivery
  • Consistent Tracking
  • Strong Dispatcher Communication
  • Strong Driver Communication
  • Friendly
  • Easy to Work With
  • Easy to Onboard
  • Clean Equipment
  • Good Delivery Condition
  • Knowledgeable

Guardian Express helped us out on a food-grade dry van shipment. They sent in clean equipment and were in communication throughout the trip. Great job by this carrier.


Lanes
Knoxville, TN to Tyler, TX
Freight Details
General Freight
Tracking
Offers electronic tracking
Tracking functional
IN

Verified Broker from Indiana

January 03, 2024

“Great Carrier”

Timeliness
10/10
Cleanliness
10/10
Communication
10/10

What went well?
  • On Time Pickup
  • On Time Delivery
  • Consistent Tracking
  • Strong Dispatcher Communication
  • Strong Driver Communication
  • Easy to Work With
  • Knowledgeable

Driver was on time for both appts, he called each customer with his ETA as required. He was very knowledgeable of the shipper/receiver requirements so that made it nice for me. Dispatcher and driver had great communication skills and were easy to work with. Tracking was spot on


Lanes
West Chester, OH to Cleveland, OH
Freight Details
General Freight
Tracking
Offers electronic tracking
Tracking functional
OR

Verified Broker from Oregon

January 02, 2024

“Dependable”

Timeliness
10/10
Cleanliness
10/10
Communication
10/10

What went well?
  • On Time Pickup
  • On Time Delivery
  • Friendly
  • Easy to Work With
  • Clean Equipment
  • Good Delivery Condition

Carrier is very easy to work with. Never any issues in the handful of loads since 2020. Dependable drivers, amazing dispatch and paperwork is great! Would recommend.


Lanes
Wright City, MO to University Park, IL
Freight Details
General Freight
Building Materials
Tracking
Did not use electronic tracking
IN

Verified Broker from Indiana

June 28, 2023

“Full Truckload from Rome, GA to Loudon, TN”

Timeliness
5/10
Cleanliness
10/10
Communication
5/10

What went poorly?
  • Late Pickup
  • Poor Dispatcher Communication

Was told one ETA and ended up being 2 hours late, no heads up as to why or that they'll be late.


Lanes
Rome, GA to Loudon, TN
Freight Details
General Freight
Tracking
Offers electronic tracking
Tracking functional
KD
Response from Kristina Dimitrijevic – Guardian Express Inc
10 months ago
Hello! We are so sorry you had this experience working with us. But, if we are not mistaken, this is regarding a load from 06/02 and you were notified that the driver had issues with his truck (radiator to be precise) and that a road service has been called and we made sure to say he will miss his appointment time. We were then notified that the cutoff was at 1PM (est). We notified you 45 minutes later that he should be able to drive soon and was eventually unloaded, around 2:30PM EST (he arrived around 1:30pm). We exchanged emails with Matthew Estill. If this is in regards to another load, just let me know and I will be sure to check. Thank you!
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